GOT Q'S?  WE HAVE A'S!

 

HOW DOES IT WORK?

We use salons' open appointment slots to book blowout appointments for our members. All you have to do, is pick your radius, set the time of your appointment, and let us handle the rest :)

Blowout Parties are a little different: Once you've made your booking, your personal Concierge will reach out to you to confirm all of your details and ensure we have your correct shipping information for all of your goodies.

WHAT DOES IT COST?

Anyone can buy a package of 1, 3 or 5 blowouts, but as a member, it works a bit differently: our Unlimited Membership is $169 per month and it grants you access to as many blowouts as your heart desires. Get a current member to invite you for access, or request one and be placed on the waiting list.

Blowout Parties are $65 per person.

What about tipping?

Great question! Tipping is very personal, but since you asked, if you really love your blowout we suggest somewhere between $8 - $15. Cash is always preferred :)

WHAT SALONS DO YOU WORK WITH?

We pride ourselves in our salon partners. We only partner with the most thoroughly vetted salons and stylists in each city. A few of our salons can be found in the Partners page at the footer, our Salon Profiles on the blog as well as by tapping the location on the home screen of the app.

What if I need to cancel my membership or put it on hold?

In the case you decide you don't like blowouts anymore, we will cancel your membership. Just let us know at least 3 days prior to  your next billing cycle (e.g. if your new billing cycle starts July 25th, let us know July 22nd.) 

Unfortunately, we can't "hold" memberships, so if you do need to go away for a month or two, just let us know and we'll work with you on the best solution!

WHAT IF I WANT TO CANCEL OR CAN'T MAKE MY APPOINTMENT?

If you can't make your appointment, don't fret, just cancel the appointment within the app.

If you don't show up or cancel within a 12 hour window, there will be a charge of $20 to your account. We have to be sure to respect our stylist's time so that we can continue providing great service to everyone!

CAN I CHOOSE MY SALON?

We pride ourselves in working with the best salons and stylists in your area so even though you cannot choose a specific salon, we're sure you will be happy with the salons closest to you in our network! You can also tap on the salons on the map to see an image and their info!

What time are salons available?!

Our salon times vary but typically they are open 9am - 6pm. If you need an appointment earlier or later just let your concierge know and we'll see what we can do :)

How do i know it will be convenient?

We promise that you will be within the radius you choose (1 - 5 miles of your requested location). 

CAN I SHARE MY MEMBERSHIP?

Sorry babe, our memberships are exclusive to you so there isn't any sharing allowed. But, if you are a member, we put our current member recommendations at the top of the list. And for an even bigger bonus, every unlimited member gets one complimentary guest pass for a friend each month they are a member (after completion of their first month of service)!

WHAT IF I HAVE HAIR THAT NEEDS SPECIAL ATTENTION?

We're here to help! If you have specific questions or needs, email us at Concierge@prete.co we'll be sure to help as best we can!

Don't see your question here? email us at Concierge@prete.co and we'll get back to you in a few minutes!